Terms of service

The ‘era-active.com’ website is a website on the Internet, which is a virtual store for the purchase of products, including sportswear of the era active brand, and other services by the public surfing the Internet.

The owner and operator of the website is Maya Raichel, 311130470, whose registered office is at 3rd Maon St., Tel Aviv (hereinafter: "Maya Raichel" or "the website operator"), at this address she also operates the physical flagship store of the brand (hereinafter: "Store the flag").

Any use of the website and the content presented on it, including browsing and browsing it, as well as any action on it, including a purchase through it, are subject to the terms of use detailed below. The website user is asked to read these terms carefully and carefully. A user does not have to agree to these terms of use, but if he does not agree to them, he is required to leave the site immediately and not use it in any way. The start of the use of the website indicates the user's agreement and approval of these terms of use.

These regulations constitute a binding legal agreement. Anyone who makes an order and/or purchase through the site declares that upon performing the operation he read these regulations, that he agrees to all the instructions and conditions of these regulations, and that he or anyone on his behalf will not have any claim and/or demand and/or claim against the site and / or the operator of the site, in relation to the instructions and conditions of these regulations.

The site is intended for use by customers who are 18 years old. A customer who chooses to purchase products through the website declares that he is qualified to perform binding legal actions. If the customer is under the age of 18, he must inform the legal guardian about the provisions of the regulations and obtain from him prior permission to perform the actions on the site, in such a way that the communication will be through a guardian. The parents are responsible for informing the minors who wish to browse the website about the regulations and to supervise the activities of the minors so that the minors act according to the terms of these regulations. Any activity carried out by the minors on the site constitutes the consent of the minors and/or parents to what is stated in the terms of the regulations.

The site operator reserves the right to prevent access to the site and/or the possibility to make purchases on the site and/or cancel the participation of a user whose behavior is inappropriate or not according to these terms of use, or who tries to damage the proper management of the site.

The site operator may, at its discretion, stop the site's activity at any time and without prior notice.

The purchase of the products

The purchase through the website is possible through payment with a credit card (except for "Direct Type") and/or a PAYPAL account and/or a gift voucher purchased through the website (hereinafter: "Credit") only (hereinafter: "Method of Payment").

To place an order on the website, you must first select the desired model of the item, the desired color and size. For each item offered on the site, an "item page" will be displayed where the details of the item and the selling price will appear.

For your attention, the website operator may update the item page from time to time, add or remove details, remove products that are out of stock, add colors and/or sizes.

The site operator may at any time update the prices displayed on the site and the shipping rates, without prior notice. The binding price is the price given to the user when placing the order.

Although the website operator invests efforts so that the displayed images illustrate the item as much as possible, it is clarified that the images on the website are for illustration only and there may be changes between the images, including the colors that appear in the images and the details of the items and between the actual items. These changes result, among other things, from the fact that the items are photographed and that they are displayed on a computer screen.

The prices shown on the website are in US dollars and include VAT according to law, unless otherwise specifically stated. The prices shown next to the items offered do not include shipping fees that will be added at the end of the order.

The operator of the site may conduct promotions on the site and/or offer discounts and any other benefits under conditions determined by her and at her sole discretion. The site operator may stop any such discount, benefit or promotion at any time immediately and without prior notice. As a rule, it will not be possible to double discounts on the items sold on the site.

For the avoidance of doubt, the prices of the items on the website are presented in terms of US dollars, and there may be differences between the prices of the items displayed on the website and the items offered in the flagship store. The method of purchase is to determine the price of the item and you will not hear any claims from the user in this regard.

In order to make a purchase on the site, the user will be asked to type basic details such as name, address, e-mail address, phone number and credit card number. In order for the order to be carried out quickly and without problems, it is necessary to make sure that the correct details are provided, otherwise the site operator will not be able to guarantee the execution of the order.

Please note that knowingly providing false information may amount to a criminal offense. Civil and criminal legal measures may be taken against those who submit false information, including claims for damages for damages caused to the site operator due to disruption of the site's operation. Also, the information provided by the user on the website will be used, among other things, to send e-mail regarding special offers or updates on the website.

When the order is placed, the website operator will check the payment method provided by the buyer, and upon receipt of the order confirmation by the credit card companies and/or PAYPAL, the user will be notified that the order has been approved. It is clarified that the operator's charge for the cost of the item purchased by him Will be made immediately upon completion of the order.

The purchase transaction will be carried out only after the completion of the order process and after the site operator receives approval from the relevant party for the execution of the charge, in accordance with the work procedures that exist between them. In the event that the transaction was not approved by the credit companies and/or PAYPAL - the customer will receive an appropriate notification. Completion of the purchase transaction is also conditional on the requested items being in stock at the time of completing the order procedure.

The order will be registered on the site operator's computers and a confirmation will be sent by e-mail about the execution of the operation immediately after the completion of the purchase transaction by the site user. In case of not receiving the confirmation email, contact customer service.

It will be clarified and emphasized that the sending of an e-mail message regarding the registration of the order in the website operator's computer system does not constitute evidence of the completion of the operation, and the sending of the e-mail message does not oblige the website operator. It is clarified that the website operator's computer system records, which include a computerized and automatic recording of all actions on the website, constitute prima facie evidence.

The website operator may not confirm/cancel the whole or part of the order in the following cases: (1) if a mistake has been made in the description of the product or item, including its price; and/or (2) in the case of an item that is out of stock and/or there is a problem with its supply; and/or (3) when the order is made contrary to the provisions of these regulations and/or contrary to the provisions of any law and/or (4) if the credit card with which the order was made has been blocked or restricted for use and/or (5) if the credit card details have not been captured in the system and the full details of the user and/or (6) the user has committed an illegal act and/or has violated the provisions of the law and/or (7) the user has provided incorrect information during the execution of the purchase transaction and/or afterwards and/or (8) the user has committed an act or an omission that harms era active / or someone on its behalf and / or the proper operation of the website and / or any other third party and / or (9) if, in the opinion of the website operator, the user intends to return and sell the items purchased by him through the website to Party C and/or (10) in any other case that qualifies for cancellation by law or for any other reason at its discretion.

A notification regarding the cancellation of the order in these cases will be given to the user and any charge that the customer was actually charged will be canceled. Said notice will be delivered to the user via e-mail and/or a telephone message, at the choice of the website operator. In the aforementioned case, the user will not have any claim against the website operator and by the fact of placing the order, the user waives any such claim.

The site is intended solely for private purchases and not for commercial use and/or purchases intended for resale. The website operator reserves the right to limit the number of items in each order. Selling products to a third party after purchasing them on the website is strictly prohibited.

The website operator tries to make sure that all the details, descriptions and images of the products appearing on the website are correct. However, there may be errors in the product description or images on the website. The images of the products appearing on the website are for illustrative purposes only unless otherwise stated on the product page and do not bind the website operator in any way.

The mix of products presented on the website and the platform for sale on it is subject to the discretion of the website operator, who may update the products, replace them, stop offering them, remove products that are out of stock, add or remove sizes and/or colors, etc., and all at her sole discretion.

The supply of the products

The website operator will only deliver a product that has been paid for in full, to the address that the customer provided at the time of ordering. When the order is transferred to shipping, an email will be sent to the user.

Shipping fees will be added to the price of the items indicated on the website. Shipping fees will be charged for delivery to one destination, even if more than one item is ordered.

The website operator will provide the user with the items through an independent shipping company. The regulations of the shipping body through which the delivery will be made, will apply to the delivery of the product through the website, and will bind the customer.

Without detracting from the generality of the above, the website operator will determine, in accordance with its sole discretion, the delivery targets of the items in Israel and outside the territories of Israel. With regard to orders within the State of Israel, the distribution areas will be determined according to the sole discretion of the website operator and/or the shipping company with which it chooses to work. If we are talking about distant settlements - the settlements of the Arava, Eilat and settlements in the Golan Heights and/or areas restricted to access from a security point of view and/or other settlements where the courier company does not reach, the order will be sent individually to be coordinated with the customer.

The delivery of the items by the shipping company will be done within a few days from the date of placing the order on the website (3-7 business days). In exceptional cases where delivery by courier is important, you can contact customer service by phone to check the possibility of expediting the delivery.

For the avoidance of doubt, "business day" for the purposes of these regulations are Sunday through Thursday, excluding holiday eves, holidays and Sabbath days.

The website operator is not responsible for any act and/or omission of the shipping company, and will not compensate the customer for delays by the shipping companies.

Without detracting from the above, the customer agrees that the website operator will not be responsible for a delay in the delivery of the product due to events beyond its control, such as a strike or shutdown, malfunctions in the communication, telephony and/or computer systems, hostilities and/or force majeure, such as war, strike, terrorist attacks , natural disasters, etc.

It is clarified that the delivery of the items can and is conditional on the presentation of the user's ID card as well as the presentation of the order confirmation number, as received from the order system for the execution of the transaction, at the sole and absolute discretion of the site operator. It is agreed that the operator of the site and/or anyone on her behalf may require any additional means of identification, at her discretion, as a condition for the delivery of the items to the user

Cancellations, changes and refunds policy

The user is asked to read what is stated in this chapter carefully and carefully check the sizes that suit him according to the size chart published on the website.

The product return policy described below is subject to the Consumer Protection Law 1981 and its regulations, paying attention to what is said in them regarding the return policy of sportswear and in accordance with the relevant legal provisions, including the provisions of the Ministry of Health.

Below is a breakdown of the policy for canceling the order and/or returning products and their conditions:

Cancellation of the purchase transaction within one hour of completing the order of the items on the website and before the item is shipped - will be done by means of a cancellation message to customer service at +9725479238. Under the aforementioned circumstances, the user will be credited with the purchase amount, including shipping fees, minus 5% of the purchase value or a total of 100 NIS - whichever is lower, for the transaction.

In the event of cancellation of the purchase transaction for any reason after the product has been sent to the user, provided that the packaging has not been opened, he will be entitled to cancel the transaction within 14 days of receiving the item by returning the product to the flagship store and in the aforementioned case shipping fees will be deducted from the refund amount and in addition 5% will be deducted from all returns The purchase amount or a total of NIS 100 - whichever is lower.

A monetary credit will be given according to what is stated in the law - to the credit card/PAYPAL account, in which the order was made only and in accordance with the credit company's schedules.

The user will be entitled to cancel the purchase transaction within 14 days of receiving the item and provided that the product is in good condition and has not been used. It is clarified that in the case of canceling a transaction with respect to an item that can be canceled, other than due to a defect and/or discrepancy and/or in the case of changing the size, the user will not be entitled to a refund for the shipping fees paid by him, and in addition to any refund, 5% of the purchase value or a total of 100 NIS - the lowest among them.

Canceling a transaction (in relation to the items that can be canceled) and/or changing the size of the upper parts of the sports clothes and/or returning them against a credit for use in the store, will be carried out by sending an item to the address of the website operator as stated in the head of these regulations or bringing it to the flagship store, in accordance with the usual general exchange policy in era active, as will be updated from time to time, within 14 days from the date of receipt of the product by the user and provided that the item is in good condition and has not been used in any way.

As mentioned, the credit or credit for use (as the case may be) will be given on the condition that the product supplied is returned without use and/or defect and/or damage - and with the labels on it as received. If the product was returned other than as mentioned in this section, the user will not be entitled to any credit (neither monetary credit nor credit voucher).

The returnable product can be returned in accordance with these regulations and according to the law - as long as it has not been used in one way or another, in its original packaging - within 14 days of receiving it. The website operator will have the sole and absolute discretion regarding the condition of the returned goods. Items and products that arrive after any use and/or signs of use as mentioned, such as with the smell of perfume and/or body lotion and/or other preparation, signs of makeup and/or any defect/dirt and/or other, will not be able to be returned and will not be awarded the user of the purchase amount - everything is subject to the sole and absolute discretion of the website operator.

It is clarified and emphasized that items purchased as part of promotions and/or end of season can be returned/exchanged within 48 hours of receiving them, in accordance with the Consumer Protection Law.

No monetary credit will be given for products for which monetary consideration has not been paid.

Voucher - "Credit" for purchases in the store will be given for a period of two years from the day the product is returned.

It will be noted and emphasized: every refund/credit requires and obligates the presentation of the purchase invoice.

For any question related to inquiries, exchanges, returns, etc., please contact the era active customer service department as detailed below.

Customer Service

For details and inquiries regarding the products and/or their delivery, you can contact the customer service department of era active by email: info@era-active.com, or by phone: +9725479238, during business hours: from Sunday to Thursday between 09:00 and 17:00, and on Fridays between 09:00 and 13:00. It is recommended to contact customer service by sending a WhatsApp message

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Intellectual Property

All intellectual property rights in all content on the website, including trademarks, patents, copyrights, models, methods and trade secrets, are the property of Era active only. These rights apply, among other things, to the graphic design of the website, its databases (including product lists, product descriptions, etc.), the website's computer code and any other detail related to its operation.

You may not make any commercial use of the data published on the website, the database on the website, the lists and images of the products appearing on it or other details published by and/or on behalf of era active without obtaining era active's prior written consent.

You may not use any data published on the website for the purpose of displaying it on a website or any other service contrary to the provisions of these regulations and/or without obtaining era active's prior written consent and subject to the terms of that consent (if and to the extent given). In this rule, it is forbidden to collect data from the website using software and/or to distribute such data to the public in a commercial manner or in a commercial framework.

Do not copy, reproduce, distribute, sell, market or translate any information from the site (including trademarks, images, texts and computer code) without receiving the express written permission of Era active in advance.

The site domain, the site, the brand name (Era active), era active's trademarks (whether registered or not), etc. - are all the property of the site operator only. They may not be used without obtaining her prior written consent. Any information and/or display that appears on the website, including graphics, design, verbal presentation, trademarks, logos, as well as the editing and presentation of these, are the exclusive property of the website operator and/or someone on its behalf. You may not copy, reproduce, distribute, publish or use in any other way the contents appearing on the website unless the website operator has given her consent to this, in writing and in advance, and entering the website is not actually to grant a license and/or any right. All the products displayed on the website are part of the intellectual property of the brand owner. and/or of a third party who approved their use for her or someone on her behalf.

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Delivery of details, marketing communication and publications, mailing and the mechanism of removal from the mailing list

In order to make a purchase on the website, the user must complete a registration process in which he must provide personal details required, among other things, for the delivery of the products to him and the financial charge for them.

The user undertakes to indemnify the site operator for any damage caused to her due to providing false details and disrupting the operation of the site. If, due to providing incorrect details, the website operator is forced to make an additional shipment for the order, the user will be charged an additional fee for shipping and handling fees.

When registering on the website, or at the stage of placing the order, the user is presented with the option of registering for the official mailing of era active newsletter through the website, which includes, among other things, consent to receive advertising materials, benefits, promotions, offers and a variety of updates regarding the products. It will be clarified that the website user who chooses to join the distribution list through the website, by actually providing email and/or mobile phone details to the website, gives his consent to receive mailings (whether general or personalized), in a manner that constitutes the consent as required in accordance with the provision of section 30a(b) ) to the Telecommunications Law (Bezeq and Broadcasting), 5742 1982.

A user who provided his details will be entitled to demand at any time that his details be deleted from the brand's direct mailing list in the relevant channel, subject to what is stated in the privacy policy chapter below.

In order to remove any doubt, it will be clarified that informative messages sent by the website operator and/or someone on its behalf, including the courier company, involving the sale and/or delivery of the products ordered by the user, including via email and/or SMS, and are in connection with the chain of operations As part of the order procedure and until the actual delivery of the product to the user, including regarding the receipt of the order, its inspection, confirmation, verification, reminder, etc., do not constitute an "advertising message" and/or an advertisement in any way and the user hereby confirms the sending and receiving of such messages.

 

Privacy policy and information security

The website operator and/or someone on her behalf takes acceptable precautions in order to maintain, as much as possible, the confidentiality of the information.

The user's personal details (e-mail and/or mobile number only) will be kept at the user's request on the website for direct mail. For removal, contact customer service in writing by email: info@era-active.com. 

The removal will take about 14 working days, from the date of receipt of the request.

In order to protect the confidentiality of the information, the website operator operates using a protocol for electronic commerce that is used to encrypt data from the moment it is received in the system until it is transferred to the website system. and emphasized; The credit card details of the users who perform operations on the website are not stored at all in the website operator's systems since it uses an external company for the purpose of clearing credit cards.

It is clarified that since it is about carrying out operations in an online environment, the site operator cannot guarantee complete immunity against intrusion into her computers or the disclosure of the stored information by perpetrators of illegal operations and therefore, if it is possible for a third party to penetrate the information kept by the site operator and/or misuse it , the user will not have any claim, claim or demand against the website operator.

In cases arising from force majeure, the website operator will not be responsible for any damage of any kind, indirect or direct, caused to the user or someone on his behalf, if any information provided is lost or reaches a hostile party and/or is used without authorization.

The operator of the website undertakes that it will not use the information of the users registered on the website except for the needs of operating the website and in order to enable the purchase to be made on the website, and also, for the purpose of maintaining contact with the user.

Despite the above, the site operator will be entitled to transfer the personal information of a user to a third party in cases where the user has committed an act or omission that harms and/or may harm the site operator and/or any third parties, the user has used the services of the site operator to commit an illegal act, if accepted The website operator has a judicial order instructing it to hand over the user's details to a third party as well as in any dispute or legal proceeding.

Also, the website operator may use the user's personal information, without identifying the specific user, for the purpose of analyzing statistical information and presenting it and/or handing it over to other parties.

The website operator installs small packages of information, also known as "cookies", on the users' computers and mobile devices. This is a standard procedure used by all online stores.

Cookies are an integral part of the website and in fact allow the website operator to create for the user a shopping experience of the highest level and the highest quality.

By allowing this mechanism, the website operator can analyze the buying and searching behavior of all its customers and adapt the best user experience for them. Anyone who uses the website hereby declares that he is familiar with the cookies policy and accepts it.

The website will not make any use of the information without the customer's permission unless this is required by law or to prevent misuse.

The operator of the website attaches the utmost importance to the security of the information of era active customers. All information received on the website, whether provided by the customer or collected by a cookie when using the website, is for the exclusive use of the website for the purpose of documenting the customer's purchases as well as for the benefit of future promotions (subject to the customer's consent to be included in the website's mailing list). The site operator undertakes that the data will be used for internal use on the site only and will not be passed on to any external third parties. The website operator does not sell, transfer, rent or trade information with any third parties.

The website operator takes common precautions in order to maintain, as much as possible, the confidentiality of the information. The site implements systems and procedures to secure the information through advanced technological and organizational security measures stored in order to reduce unwanted intrusion into it, accidental or intentional exploitation, loss and destruction.

However, it is clarified that the actions taken by the website operator to secure the information do not provide complete protection. In light of the above, the website operator does not guarantee that the information and everything contained in the website and the services provided therein are immune from unauthorized access to them and it cannot guarantee that unauthorized third parties will not gain access to the information provided and/or collected in relation to the users. Therefore, the operator of the site recommends that users exercise caution in transmitting information via the Internet in general and before providing such information to the site, the benefits and risks involved in the transmission of such information should be considered.

The website operator will not be held responsible in case of intrusion or hacking and/or arising from force majeure. And the site will not be responsible for any damage of any kind, indirect or direct, caused to its users and/or to those on their behalf with this information lost or if it is used unauthorized.

It will also be clarified that browsing and using the website are subject to routine data collection by Google Analytics and its terms of use.

Limitation of Liability

The website operator will not be responsible for any direct and/or indirect consequential or incidental damage due to access to the website and its use or due to any prevention of access or use of the website, for any reason whatsoever (including contractual and/or tortious reasons). The site operator does not bear any responsibility or liability for any disruption, error or omission in the site's content. The use of the website is done at the user's sole responsibility and it is clarified that the website operator is not responsible for any information and message that may be uploaded by an external user.

The website operator is not responsible for any damage, including due to "viruses" and/or malfunctions and/or software applications of any kind, to the user's computer equipment or any other property of the user, caused by accessing, browsing or using the website, including due to downloading information from the website.

Law and judgment

The law applicable to these regulations and/or to any action and/or to a conflict arising from it, is Israeli law only.

In any case of dispute, the exclusive authority to discuss any dispute arising, directly or indirectly, from the provisions of these regulations and/or from the use and/or purchases on the website - will be with the competent courts in the Tel Aviv-Jaffa district and not with any other court or judicial authority.

Miscellaneous

The terms of use detailed in these regulations apply to the use of the website through any electronic device that allows access to the Internet (computer, cell phone, tablet, PDA, etc.) as well as through all types of browsers and means of communication.

The website operator reserves the right to add, change, subtract and replace the rules and procedures of this regulation at any time, without any prior notice and at its sole and absolute discretion. From the date of modification of the regulations, only the new version will be binding. The binding version of the regulations is the one that will be found from time to time on the website.

The site operator does everything in her power to ensure that the information presented on the site is the most accurate and complete information, but sometimes inaccuracies and/or errors may appear and the site operator will not bear any responsibility arising from or related to them - T.L.H.

The website operator is the sole authority to interpret the procedures and rules of the regulations.

Any behavior of the site operator for the benefit of the site user, contrary to what is stated in the regulations, is only in accordance with the law and will not be used or considered as a waiver on her part of what is stated in these regulations.

If computer malfunctions occur that temporarily prevent the use of the website, the website operator will act to deal with them as soon as possible and the users of the website will have no complaints or claims against it in connection with the events during the malfunction period and their handling.

In any case of inconsistency and/or contradiction between the provisions of these regulations, and what is said in any publication and/or other information published and/or given by era active and/or anyone on its behalf, in connection with the terms of use and purchase of products through the website, including on social networks , the provisions of this regulation shall prevail, for all intents and purposes.

The headings of the sections are for convenience purposes only and will not be used as any interpretive tool.

Should it be determined by any competent court that any part of the above terms of use is invalid and/or unenforceable, then the clauses that were invalidated or decided to be unenforceable will be considered replaced by valid and enforceable clauses, the content of which corresponds as closely as possible to the intent of the original clauses, and the remaining clauses will remain in full force.

The website operator may stop the operation of the website at any time without prior notice. Orders made up to the date of cessation of activity will be honored in accordance with the provisions of these regulations.

The records of the server on which the site is run, regarding the operations carried out by the customer through the site, will be prima facie evidence of the operations performed by him.

Everything stated in these regulations in the masculine language shall also be read in the feminine language, and everything stated in these regulations in the singular shall also be read in the plural, all with the changes required for this purpose.